Lushington Chiropractic's Patient Charter
This Charter is a unique mission statement we’ve created outlining our commitment to you.
We appreciate that the professional relationship between a chiropractor and a patient depends upon confidence and trust. We take our responsibilities very seriously and we appreciate the trust you put in us.
Our Chiropractic Patient Charter sets out the standards you can expect from us as your Chiropractic Clinic. We hope other chiropractors in Eastbourne will follow suit and together help raise standards within the profession.
Help Us Improve
We are continually striving to be better at what we do and to improve the standards of care we deliver to our guests. If there are any improvements you can suggest, or if you are not completely happy with something, please tell us. We need your continued guidance to help us fulfil our aim of excellence in service.
We’d like to thank you for choosing us, and we’d also like to thank the thousands of our patients who so often recommend us to their family and friends.
It’s Simple: At Lushington Chiropractic You’re the Priority
Your chiropractor will always prioritise your needs and preferences when carrying out assessments, arranging referrals, creating your treatment plan and providing your chiropractic treatment itself.
Your chiropractor will be compassionate and care for you by listening to you, and considering your views and decisions about any chiropractic or general healthcare recommendations we might have for you.
At Lushington Chiropractic We Respect You & Your Choices
Your chiropractor will respect you, treating you fairly, without discrimination and recognising diversity and individual choice.
Your chiropractor will never put you under any pressure to commit to chiropractic or any other treatment.
Your chiropractor will respect your right to a second opinion.
At Lushington Chiropractic We Believe in Honesty, Integrity and Maintaining the Highest Standards of Professional & Personal Behaviour
Your chiropractor will always act with integrity and honesty, upholding the high standards of professional conduct and personal behaviour that are expected from a centre of excellence.
Your chiropractor and the clinic will keep your personal information secure and confidential.
Your chiropractor will protect you from harm, prioritising your health and wellbeing.
Your chiropractor will safeguard the health, wellbeing and rights of all clinic users, with additional measures in place for children and vulnerable adults.
Lushington Chiropractic: Practicing to the Highest Standards of Chiropractic & Clinical Care
Your chiropractor will carry out a full and appropriate review of your health history as part of your initial consultation.
Your chiropractor will give due regard to your health and your dignity when carrying out any examination. Chaperones are welcome and your chiropractor will happily answer any questions you have.
Your chiropractor will use your clinical consultation and examination to reach a working diagnosis and rationale as to what’s wrong, and what the best treatment options are for you. They’ll prioritise your individual needs and wants as well as your physical well-being.
Your chiropractor will fully explain their findings, their clinical rationale and the treatment options available to you.
Your chiropractor will continue to monitor the effectiveness of your chiropractic care, and keep it under review, throughout your treatment.
Your chiropractor will stop your chiropractic care, or any aspects of that care, if you request it. They will always do what’s in your best interests.
Your chiropractor will ensure they keep their clinical knowledge and chiropractic skills up to date.
Your chiropractor will reflect on new Quality Standards as their published by the Royal College of Chiropractors.
At Lushington Chiropractic We Know that Excellent Communication is Key
We know that the relationship between a chiropractor and a patient is built on communication.
Your chiropractor will make every effort to communicate effectively, encouraging questions and answering them fully.
Your chiropractor will encourage you to take an informed and active role in your care. They will explore care options with you, discussing the risks and benefits so that you can make an informed decision.
